Return and Refund Policy – Swift Cargo Airways

At Swift Cargo Airways, customer satisfaction is our top priority. We understand that shipping and logistics may involve unexpected challenges, and we are committed to addressing your concerns through a transparent and fair Return and Refund Policy.

Return Eligibility
Our services generally involve the shipment of goods, and as such, returns are not applicable in the traditional sense. However, if you believe there has been an error in the service provided (e.g., misdelivery, damage due to mishandling, or incorrect billing), we encourage you to contact us within 7 days of receiving your shipment. Supporting documentation, including waybills, invoices, and photographic evidence (if applicable), may be required for review.

Refund Conditions
Refunds may be issued in the following situations:

• Shipment was cancelled before dispatch.

• Service was not delivered as agreed due to fault on our part.

• Overpayment or duplicate payment was made.

Refunds are not granted for delays caused by force majeure, customs clearance issues, or incorrect/incomplete shipping information provided by the sender.

Refund Process
To initiate a refund request, please email our customer support at [email protected] with your shipment reference number, reason for refund, and relevant documents. Once your request is received, our team will assess the claim within 5–7 business days. If approved, the refund will be processed using the original method of payment within 10 business days.

Policy Updates
Swift Cargo Airways reserves the right to modify this policy at any time. Changes will be updated on our website and will take effect immediately upon posting.

For further assistance, please contact our support team. We are here to ensure your shipping experience is smooth, reliable, and worry-free.